Who is Green Star Energy?

Green Star Energy is an independent supplier of dual fuel and green energy tariffs. Formerly Pioneer Energy, Green Star Energy launched in 2013 and offers a range of tariffs including pay as you go.

According to Green Star Energy, it has one clear mission: to provide ‘great service, easy to understand products and savings on your bill’. The company also states that it uses continuous innovation and customer experiences to develop effective energy solutions. The products and services it offers are designed to be simple and straightforward.

In 2018, Ofgem chose Green Star Energy to supply 10,000 Future Energy customers when it went out of business.

Green Star Energy is working hard to grow its customer base and strengthen its reputation as an independent, ethical, green-energy supplier.

Is Green Star Energy a good energy supplier?

In the annual Which? energy supplier satisfaction survey, Green Star Energy came 18th out of 30 energy companies (higher than all big six energy companies). With 65% it scored four out of five stars for its handling of complaints and value for money, but its bill accuracy and clarity were reflected poorly in the survey.

It has a Trustpilot score of 5.6/10, ranking 263 out of 292 in the utilities category. While the March 2019 Citizens Advice energy supplier customer service survey ranked the company 31st out of 39 suppliers.

In the past it has received negative press for mis-selling, overcharging customers, and poor customer service.

How green is Green Star Energy?

The green tariffs offered by Green Star Energy are from 100% renewable UK-based sources. The company says it is committed to providing low carbon, renewable energy across the UK.

How much can I save with Green Star Energy?

According to Green Star Energy, customers on its dual fuel 12-month fixed term tariff who pay by direct debit and manage their account online can save an average of £176 compared to the average big six standard variable tariff.

Through its loyalty scheme, customers on certain tariffs earn points which can be redeemed for smart energy products, gift cards or vouchers.

Key facts about Green Star Energy

Who owns Green Star Energy?

Green Star Energy is the residential trading name of Hudson Energy Supply Ltd, which is a subsidiary of Just Energy Group Inc in the US.

Where is Green Star Energy based?

Green Star Energy is based in Milton Keynes.

How big is Green Star Energy?

Green Star Energy employs fewer than 200 people.

How many customers does Green Star Energy have?

Green Star Energy supplies around 300,000 households in the UK.

Why choose Green Star Energy?

Green Star Energy has partnered with SaveMoneyCutCarbon to offer customers discounts on a range of energy-saving devices such as LED lighting, eco showers and eco taps.

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